My salesperson promised me a lot of things they couldn't deliver on to get me to sign up for an account. After I signed up, they were very hard to get in touch with and mostly non-responsive. It's clear they just wanted to make a sale and didn't actually care about helping me. I would have been much more open to keeping my account had they been honest up front, but I canceled after my bad experience. Please do better, Constant Contact!
Hi @KevinM0556 thank you for sharing this feedback with us! We have submitted your feedback on this agent to the appropriate teams. With that said, sale agents are generally more apart of the on boarding process. Once an account is created our support is available to help answer any questions users may have. With that said, I apologize for the experience you had. Should you ever need our service or assistance again please don’t hesitate to reach out! We wish you the best with your marketing endeavors!
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