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Improve the Plain Text experience, please!

Improve the Plain Text experience, please!

Here's what one of my contacts just said about Constant Contact's Plain-Text email:

 

"The minute I opened the year-end message, I saw that yet another of

the 501C# orgs that I support is being disserved by Constant Contact.

"Their disdain for your email results in me getting the message 
reproduced below. For security reasons I use a text-only mail reader.
Constant Contact sends multipart-alternative messages supposedly to
provide plain-text mail in addition to pretty HTML. But the way
they extract plain text would draw a low grade in a freshman
computer-programming course: simply run together all the text
parts of the HTML. Any beginning programmer could do a better job
with a few hours work. Their dereliction reflects badly on
their customers."

5 Comments
CTCT Employee
Status changed to: Voting Open

Hey @AndrewK645, thanks for your feedback! I've opened this idea up for voting. If you agree with this idea, please kudo it! 

 

Thanks again for sharing your feedback!

Occasional Visitor

It's great that CC keeps adding features, but why is it also taking away a capability that is important for some users?

My understanding is that the latest editor does NOT let the user fully control the ASCII or pure-text version of emails, instead sending a default version the user cannot edit. This can result in poorly formatted messages that are not attractive to the recipient, and thus reflect poorly on the sender.

Many of those on the lists I manage are on high-security networks that favor pure-text emails over HTML-rich versions, or include recipients who simply prefer text. Until now, I have always been able to fine-tune the text versions that CC sends out. The new editor seems to remove that capability. As much as i like Constant Contact, I can't justify staying with a service that forces me to send out emails that are counterproductive for a significant percentage of recipients.

Occasional Organizer

I roll my own email using the Advanced Editor, and thus my text-formatted messages aren't auto-generated from text I type into the 2nd or 3rd gen editors. Previously, up until about 2 months ago, I could send myself a test email of my campaigns both in HTML and Text formats, as a sanity check.

 

Now, there's apparently no way to see what the Text message will look like, either in the Preview dialog itself, or by sending a text-format email to myself. This is problematic.

 

Occasional Visitor

This is a big problem for us also. Have they responded to you from support?

New Member
it would be great to have the format of the email exactly how it appears in a gmail or office email... i am only sending it to 1 person at a time and all i really need is the tracking information versus any special formating capabilities ... Thanks!