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Informing Your Customers of Program Updates

0 Votes

Informing Your Customers of Program Updates

After spending at least 30 minutes with your customer service guy today trying to fix a problem, he casually mentioned that the email I was trying to finalize had been composed in an old template (who knew?), and that there were software updates which would have made it easier to create the email. He said that CC sends out emails informing your customers of these updates. Guess what? I don't get those emails. I get plenty of emails from you encouraging me to spend more money on various glamorous new features you can provide that I don't need. But I don't think I have ever gotten an email saying "Oh btw, don't use the old templates, click on this instead of that." or "There's been an update in our software, here are the things you need to know about: ..." Please put me on the list of customers who get these emails. Frankly, I don't believe they exist, you seem to want us to intuit these changes out of the ether somehow. But if you really do send software update emails, please send them to me.

1 Comment
CTCT Employee
Status changed to: Voting Open

Hey @KathrynK925, thanks for the feedback! We do try to keep our users up to date with the big changes that we release and a good way to check on those updates is within the Notification Center, which is housed at the top right of the page when you are logged into your Constant Contact account. 

 

Notifications.png

 

 

I've also opened this feedback up for voting as I understand a newsletter would also be a great way to let our customers know of updates we've recently made. 

 

Thanks!