Date: January 4th, 2021
I don't even know how to begin with this situation. Since July 2020 , we signed up for the Market Manager program. We signed up for the $310.00 / month plan. We've been through at least four experts regarding our needs, and were assigned to each one by the same supervisor.
- Each one of these experts would repeatedly cancel their appointments and drag it out to where I had to call up with my concerns, then the designated supervisor would apologize and suggest assigning me to a new one. ( put another way, a mixed bag of canceled appointments and claims that we were being contacted via email--- our spam and inbox folders have been carefully checked )
- The same thing happened--- canceled appointments or I guess told the supervisor that they emailed me about trying to connect up. No emails were found.
- Then rescheduled resulting in prolonged time getting anywhere with actually seeing results.
- With one of the middle experts, some things were discussed, but they never really materialized.
- An incomplete template was built with a small promotion. ( late August 2020 )
- The last one that was assigned so far has processed somewhat a similar issue, canceled the appointment, rescheduled, then a vacation taken by the expert, patiently waited for a new phone appointment, never contacted.
- The day of that appointment between Christmas and New Years, the appointment was canceled because the expert was under the weather.
- The supervisor was notified, said he would have the expert would contact us.
- That brings us up to the current time of January 4th. 2021.
- I called the main office at the end of the day and spoke to Maureen. ( possibly in billing department )
- She seemed empathetic toward this prolonged issue and all of what was going on.
- Maureen definitively told me that she would email us with a case # toward this matter right away.
-
- Being the end of the day, suggested that they ( Constant Contact ) contact me ihe morning.( to discuss )
- Because Maureen told me that she would email me the case number, I expected that to happen after we spoke on the phone
- That never happened. No email was sent.
- Currently, we are being billed monthly with 0% work done.
Dave Morton
Precision Products Co., Inc.
850-916-2880
sales@precisionproducts.us