More notice needed before campaign is stopped.

0 Votes

If you are going to stop a campaign when I need to change from my personal email to another inbox for my company you should give more notice that it would be stopped.  I have been a customer for about 10 years and just now getting back to using this platform and immediately get stopped.  Not happy.

2 Comments
Administrator
Status changed to: Open Questions

Hi @TomF738. I'm sorry that you were not aware of the wait period needed when self-authentication is activated in an account. I see that you were able to talk with our chat support team and they provided you with some information about the 48-72 hour wait period. That being said, what could have made this process easier for you? Would you like to see more information in the window beyond an info icon that links to our Knowledge Base? 

 

selfauthentication.png

Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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