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Poor Performance

0 Votes

Poor Performance

You continually raise your rates and your system doesn't work the way that it should. I created a campaign with two different emails and set one email to exclude people with a certain tag and one email to only go to people with a certain tag. Your system, when the second email is created, changes the settings of the first scheduled email to match the second, and for the third time, I sent two emails to the same group of people. This makes me as a business look stupid and ruins my campaign. It was your system's fault. What's worse? You're charging me more money for a system that doesn't work. I will be looking to change to a different provider in the future. This is unacceptable.
2 Comments
Moderator

Hi @StacieH19  thank you for sharing your feedback on this experience. I can definitely understand how important it is for your emails to be delivered to the correct contacts. I apologize this was not the case for the two campaigns you have mentioned. To troubleshoot this experience, we reached out to our advanced technical support team for assistance. We were unable to initially find anything that would have caused this email to go out to the same group of excluded contacts. We created a ticket in your account with our advanced technical support team to continue our investigation. A member of this team will be reaching out with any further updates within four business days.

CTCT Employee
Status changed to: Open Questions