Reaching someone there

0 Votes
It's hard to reach you folks with no email or help desk feature. Please consider providing an email link for things like suspending the account. I called but was unable to reach anyone. Thanks.
5 Comments
Moderator
Status changed to: Voting Open
 
Moderator

Thanks for posting, I am sorry to hear of this trouble. Our billing team is the only group who can suspend the account. They are available Monday-Friday, 7am-9pm EST. 

Moderator
Status changed to: Voting Open
 
Moderator
Status changed to: Closed - Not Enough Votes
 
Occasional Participant

I agree.  Its terrible! Now, even better, as I log in, the screen I get does NOT give me access to a My Account section... Capture d’écran 2017-11-18 à 17.52.57.png

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