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Sales pushiness

Sales pushiness

When creating this new account... I am a return user. I got a very quick sales call after creating the account (10 minutes?), and the sales guy was really pushy to get my credit card number. He knew I was a return user familiar with the product and pricing. Did he have a deadline to get my order today?! Not necessary! He did not address my design problems, but wanted my credit card first. Another turn off. His name is **Removed By Moderator**, 855-339-0054.

21 Comments
Occasional Visitor

This morning, I signed up for a free trial of Constant Contact. About 20 minutes later, I got a call from **Removed By Moderator** The call was from the 415 area code, or I probably would not have answered it. She told me that I would be eligible for extra goodies if I would sign up for the basic plan. I asked her if I could take some time to think about it. She said, if I do it now, there’s a 50% discount. I told her I was busy with a client right then. She said, “it takes 2 seconds.” Then I told her, “I have another call coming through,” and took the other call. She called back a few minutes later. When I didn’t pick up the call, she called back again, from another area code, trying to fool me into thinking the call was from someone else so I’d take it. When she called again a short time later, I answered and told her that if she doesn’t back off, I will leave. I do not like pushy people. I like sneaky people even less. Pushy-sneaky people I thoroughly despise. When I say, “I’m busy. Not now,” it means “I’m busy. Not now.” Even a pushy, self-centered millennial twit should understand that. It isn’t hard to understand. A short time later, she sent me an email, inviting me to contact her for a consultation. Which is what she should have done in the first place, and left it up to me to make the first move. I signed up for a free trial; it says that free trial lasts for 60 days. I am not going to sign up for a paid account one day sooner. I already don’t like this service. You don’t understand boundaries. You’re the kind of people who think a “relationship” is a 2-second opportunity to get whatever money you can out of someone. If it turns out you have that kind of reputation, I will not use Constant Contact for my client work.

Moderator

I am very sorry to hear of this experience but appreciate your honest feedback. I did send you a private message in the Community with more detail. (Click the Community logo in the upper left to see this).

 

Thanks again. 

Moderator

Thank you for posting this feedback. I am sorry to hear of your experience but appreciate the honesty. I've passed this along to management as a potential coaching opportunity.

 

Please note, I did take the rep's name out of the post as this is a public forum.

New Member
Although I appreciate your attentiveness to new users, I did not need a phone call 30 seconds after I signed up. I was trying to compare services between companies and barely hit the submit button and someone called me. Give me some time to look things over please.
New Member
I am so disappointed to find out that I could have tried this for free for 60 days! Instead with the salesman acting like it would be the key to my business and with me having no knowledge of this paid 100.00 for two months of never using it. I am so mad that I am canceling with a sour feeling about this company.
New Member
Within hours of me signing up a representative contacts me with what I perceived to be an interest in assisting with getting started with my free trial. Within 5 min into the conversation the representative asks if I want to purchase a plan and continues to ask further questions that he later used as a method to try and "close the sale". I originally wanted to test out the features of constant contact but I am completely turned off by the sales tactics used by the company to coerce me into purchasing. No more free trial for me. You have lost a potential customer
All Star

You should reconsider. CC is terrific to work with and I have always had excellent customer service.  The product is also very easy to use.  Good luck.


@TamikaD26 wrote:
Within hours of me signing up a representative contacts me with what I perceived to be an interest in assisting with getting started with my free trial. Within 5 min into the conversation the representative asks if I want to purchase a plan and continues to ask further questions that he later used as a method to try and "close the sale". I originally wanted to test out the features of constant contact but I am completely turned off by the sales tactics used by the company to coerce me into purchasing. No more free trial for me. You have lost a potential customer

 

New Member
I was promised certain terms to my contract to keep me as a customer while I was reviewing my needs with this service. I am disappointed that I was mis-informed & then it took me 2-3 instances calling back just to clarify my account. I finally decided to cancel after I had a horrible experience with the Billing Customer Service Rep who originally made the promises. I felt like all she cared about was the money. You lost a good customer (I recommended others to your service many times) due to her.
Moderator
Status changed to: New
 
New Member
Find these phone calls to my business disruptive. I have been on the trial for a few days and have been called every day by one of your representatives.
Moderator
Status changed to: Voting Open
 
New Member
I will never in a million years use Constant Contact. I have gotten calls 3+ times a week from Constant Contact employees. I don't want to be bothered, I just needed to do research for school. STOP BOTHERING ME
New Member

I have grown weary of the daily pressure phone calls from your rep, (Removed by moderator). We are testing Constant Contact for our business. Not once has (Removed by moderator) offered any assistance nor help. He only calls to pressure us into signing up immediately, upgrade, or use a promotion. Very disappointed.

New Member
I'm on a trial period,and I'm not satisfied so far.Mr.Michael O'Connor called me and I told him that,and I gave him my reasons,but he started to interrumpt me and speak louder,almost yelling at me.I asked to think about by myself and he continued with his attitude..That's the way you treat your customers?
New Member
I wanted to test this out and see how it worked and thought the 60 free trial would be a great opportunity to do that. I immediately received a call and was told I had to pay in order to use the program.
New Member
David Shektman called me numerous times after not even having the free trial for 24 hours. Calls coming from a local number I tend to answer due to my career in real estate so it was only natural I answered when he called using a local number. I was with clients in a VERY important meeting and David would NOT stop even after I informed him of being on an appointment. When I asked if I could call him back he insisted he make an appointment and call me back. So to get him off the phone I threw a time out there knowing I WOULD NOT answer his next call. After receiving 2 more calls from him, he texts me.! Here's the deal.... I haven't had 24 hours to even look at this program to know what I want / like / dislike /etc... Bombarding me and using a high pressure sales tactic is not going to help sell your product. Because of the lack of professionalism and respect for my time I will go no further with the trial. I have no interest partnering with a company who stands behind this behavior. If your product is good it will sell, if not then bring in the wolves which it seems Constant Contact has. I don't work that way!
New Member
The frequency of phone calls and the ignoring of what we tell you is untenable. Three messages in one day and then starting at 8:25 am again the next day, after clearly discussing the fact that WE will be in touch with HIM when we are ready. Cut it out.
Occasional Visitor

if the sales rep told me that my trial version would be cancelled when he was busy trying to make a sale.  It messed me up because i was being charged  for something i assumed was going to start after the trail version instead it was cancelled and they starting charging me right away, please ask more questions.

Frequent Visitor

The sales call I just received after signing up for a trial is one of the craziest and off-putting experiences I have ever had with an online company. Shockingly pushy, and not consistent with the online experience (which was friendly, helpful and normal). The rep asked for a personal card, and again for a business card after I told him I'd need to check with other co-workers about deposit. He then told me I wouldn't be able to meet my goals if I didn't put the money down today. How is this helpful? I am still hopeful that the rest of Constant Contact as a company won't be quite as off-putting. Only time will tell. 

Occasional Visitor
After starting a 60 day trial I found there was not much I could do with it so I allowed one of your salespeople to talk me into buying an active plan and opted for the $20 per month plan. I now find the information provided was misleading. In trying to set up a pop up I can't do anything with that except go with the 5 second timing which is a turn off to viewers. All designed to get me to go with the $45 per month plan. I suspect I'll find more undisclosed limitations as I go. I feel like you should be more up front with the limitations on features. Not happy.
Frequent Visitor

Wow, this is so disappointing to read. I was thinking I was the only one who was feeling bombarded by these sales reps...

 

I signed up for a free Constant Contact trial late on a Thursday night, and lo and behold: I receive TWO emails from a sales rep Friday morning (11:30 AM & 2 PM) seeing if I can chat to discuss my Constant Contact options. I then receive a follow up email saying they called my place of business but I was unavailable (of course, I'M WORKING).

 

The final straw was me receiving an email this morning after another personalized phone call to my business.

 

I've used Constant Contact in the past years ago. If only their Customer Support was as responsive as their Sales Reps...