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Search Feature Missing Campaigns in Results

Search Feature Missing Campaigns in Results

Your search function is frustrating and not useful. If words are in a title of a campaign, they should just show up when I use those words in search.

22 Comments
CTCT Employee
Status changed to: Open Questions

Hello @LeslieJ,

Thank you for reaching out about this! I want to make sure I understand your pain point. Is it that when you search for a term a campaign is missing or is the search pulling in content that doesn't contain your search term?

Regular Visitor
I've used exact spelling and sentence case for search campaigns and it only seems to pull the Legacy campaigns, not current ones
CTCT Employee
Status changed to: Open Questions

Hello!

I'm interested in learning more about your experience! What were you searching for when trying to find the campaign? What was the name of your campaign? 

Occasional Contributor
It's REALLY annoying that I cannot search campaigns! I put a complaint or two in about this a while back and it's still not resolved. I just searched for a campaign I did on Bellacana wines and searching the word Bellacana results in nothing, however I know I sent an email on it May 16 (after hand searching through your calendar). I complained about this over a month ago! Rediculous it's not fixed yet. Sorry, I don't have time to dig right now to find the ticket number for your rep who agreed it was a problem on your site.
Moderator

Hi @SabrinaK203. I'm sorry this is happening for you. We've seen similar instances happening as well with other customers. I was able to locate the campaign using the Search feature under the Reporting tab. Does this work for you (I also noticed it was spelled Belacana in the original email)?

Occasional Contributor

Hi - wanted to add clarification as I am having the same issue.

I sent several e-mails in the past few month that have the word "survey" in the campaign title.

If I search "survey" and toggle from "new-to-old", these e-mails do NOT come up. I get e-mails with "survey" in the title from months and even years ago, and they do appear in "new-to-old" order, but the newer emails are excluded. This seems to be the case with other terms I'm searching. Campaigns from the past 7 months or so are not showing up in search. Very frustrating.

Occasional Contributor

Hi, I am also having issues with this, as CEEMktg described. The search does not seem to comprehensively return all results for any given keyword - I am able to find the campaign I am searching for maybe 50% of the time. 

All Star

I'm having this same issue. Searching a string of numbers or a client name yields no results, yet I can manually search for campaigns I've created and find them.

Regular Visitor
so far it's useless
Moderator
Status changed to: Open Questions

Hi @DaveM68. Could you explain more what you mean by this? How have you used the search feature so far? Were there campaigns that have not appeared when you have done a search?

Regular Visitor

When I type i a text phrase from an email just below and listed under my existing campaigns it finds NOTHING of the matter.  Let's say for example I have an email I created a couple of days ago and it has the word DOG in both the subject and in the body of the email (which DOG wasn't the case but using it as en example), it came up and said:

Sorry! we couldn't find any results for "DOG".

Please make sure everything is spelled correctly, or try viewing all campaigns.

 

I tried it NUMEROUS times, and I also just tried it again to get the response I typed in above..
Regular Visitor

Also, when it does find search content it's all random.  It's putting random dates from 2014 before 2019, and all crazy dates in between.  Nothing sorted, just random stuff from random dates.

Moderator

Hi @nyckr. Thank you for bringing this to our attention. Could you give examples of keywords that you have used in the search that haven't produced results?

 

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@CEEMktg I was able to replicate the same issue with your survey keyword. I've noted this in your account. As a workaround for the time being, you can use the search function under the Reporting tab since this will pull in your more recent emails.

Moderator

Hi @ShannonS662. Could you provide examples of keyword searches that you have done that didn't pull in a result? If you do these same searches under the Reporting tab, do you see the correct search results?

All Star

@Caitlin_M 16362, 16355, 15982, wellness, incentive, email, [client name], reminder...these are keywords and numbers associated with multiple campaigns currently at draft status yet do not appear in search results on either Campaigns or Reporting pages (I assume they don't appear under Reporting because they haven't yet been sent). Oddly, the word searches produce results on the Campaigns page before a certain date, as if entries after a certain date are having issues.

Regular Visitor

?

 

Administrator

Thanks for providing that information Dave. I've been looking into it and I believe there is one (potentially two) issues going on that I'm still looking in to. It seems like there is a delay with some new campaigns being indexed so that they can quickly be returned in search results. I'm also looking into a potentially related issue that could potentially limit how many campaigns are returned for certain keywords. You may get results, but not all recent campaigns may be listed in the results.

 

As far as the order of the campaigns listed in the search, by default search results will sort by "Most Relevant" which is listing the results by the frequency of the search term being used. You should be able to click on that and change the sort to alphabetical or chronological, however, due to the issue of some new campaigns missing it looks like New > Old might not return the results you'd expect quite yet. My apologies it isn't working correctly quite yet.

 

(Side note: The ability to filter/search campaigns by send date doesn't seem to be impacted by this issue, so that might help narrow your list down in the mean time if you need help finding a campaign.) 

Administrator

Thanks for the additional information @ShannonS662 ! You're correct that the Reporting page will only show campaigns in Sent status. It looks like we had an issue with the process of getting all/newer campaigns indexed to be searched. We're working out some of the issues and will keep this thread updated with any news - sorry for the troubles!

 

It might be worth mentioning that the "Filters emails by send date" on the Campaigns page, and the search on the Reporting page isn't impacted by this issue. So that could potentially help out in finding any sent campaigns.

Visitor
This function still does not work correctly. For example, I send an email almost every week to my list called kansas. I always have the word kansas in the name of the campaign. Yet when I search for "kansas" I only get 2 emails from along time ago that come up.
Moderator

Hello @JeffreyD921. As Kyle mentioned, with the introduction of the search campaign feature, this has caused a lag in allowing newer campaigns to appear in search results. If you are searching for a campaign in a sent status, you can search for it under the Reporting tab as this area updates quicker than the Campaigns tab. 

All Star
Dear Constant Contact. If I want to look up an obituary I wrote in a past news letter by the person's name-- it is problematic in your Contact Contact Search Functions. Wish you would improve it. Pamela
Moderator
Status changed to: New

Hi @pyc_manager. Could you provide examples of last names that you have used?