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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

Stats on emailer sent yesterday

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Stats on emailer sent yesterday

Hello. I am seeing 0% open rate / 0% click rate on an emailer I sent out yesterday. I know it went out because several people I know received it. Is there a glitch in they system on this? Thank you...
1 Comment
Moderator
Status changed to: Closed - No Action

Thank you for the feedback @VeronicaB36,

 

You are correct.  On the 22nd we had a period of time where some customers had emails that did not record their open and click rates properly.  Unfortunately since the information was never recorded when the email was sent, we don't have a way to update that information on your account.  We have fixed the problem moving forward, so any emails you send now should not experience this issue. 

 

We apologize for the inconvenience and please let us know if you have any questions or if you experience this again.