0 Votes
You are supposed to have round the clock service. You might consider having a operator have the ability to put change on a charge card on a Sunday so we could use the service at that time.
3 Comments
Frankie_P
Moderator

Hi @WendellN61 thank you for sharing this feedback with us! I can definitely understand how helpful round the clock support would be. I apologize this is not currently available. Our Support is currently available Monday-Saturday at these hours and numbers. After taking a look at your account I can see you were able to get in touch with our Billing Support to update the card on file.

Candace_M
Employee
Status changed to: Voting Open
 
Caitlin_M
Administrator
Status changed to: Closed - Does Not Meet Idea Requirements

In line with our Idea Guidelines, we will be closing this idea for further commenting. We monitor our staffing levels and the number of inbound calls to help decide what options are available for customers and any adjustments that can be made to them.

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