When the customer service rep was useless and kept talking to me in a technical language that I explained I did not understand, I asked to speak with a supervisor. I was told there is not such options. So I lost a whole days work because this rep was a complete waste of time. If I knew all the technical jargon, then I wouldn't need to call. What is an incognito browser? If you want me to perform a keyboard task and I don't understand, the rep's answer should not be I am sorry I can't help. It should be here is how you do it and this is why we are doing this! Do you train these people? Are there really no supervisors?