Hi @OpticiansAllianceofNY how are you sharing your surveys? When customers access your survey through something other than the survey invitation email or the "insert survey link" feature on Constant Contact, they will show up as anonymous. Here is more information on how respondents will show up as anonymous.
Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.
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