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I think that the reason why CC has taken its clients to this painful process with the contact management system it is only the tip of the iceberg. The reason why I think this has been done is to change CC drastically.
They have now launched this Tool Kit system, which is full of failures. It is more expensive and it has not been properly implemented. Some of my clients have the Took Kit and now, when I create a newsletter for them using a previous email (by copying it), the new texts disappear - no matter how many times I save the new campaign.
I can also see that CC moved to the 2.0 Wordpress platform - it does not look very professional. Not because of WP, but because CC has not taken the time to properly test their new products and ensure the quality that you got us used to.
One good thing is the implementation of the unlimited autoresponders - that is a great achievement.
But in the overall, Constant Contact is not very attractive. It was so simple to try the other products according to our needs. Now the Tool Kit is imposed (even if we do not need the other products) and it is much more expensive.
I keep complaining because I made myself dependent of CC - I was loyal to this company - when CC has not been loyal to the needs of their clients.
It would be great if CC could read about the concept of Total Quality - or Excellence - and aim at this philosophy which is centered on the clients´ needs and requests.
We keep asking to give us back the great product that you had - and CC walks away.