Some customers are experiencing errors when navigating in their account and are not able to access contacts. We are working on resolving this as quickly as possible.

Unresponsive Account Header Buttons

Provide a capability to email you

Your new format makes it very difficult to quickly update contacts or review exsisting campaigns for activity and correct blocked accounts.

I had to click 5-6 times to just get into my  campaigns and several times all I got was a blank screen

Having Campaigns and contacts active at the top of the initial page might help.

From my persepective as a longtime user your update sucks

Bill Lund 12/18/21 1051 am

oldmanlund@gmail.com

2 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @JesusR052 thank you for sharing this feedback with us! This is definitely not the experience we want our users to have. With that said, this experience is also not something that we have received reports on from other users. Because of this we would like to troubleshoot further with you. For instance what browser and version are you working in? Are you seeing blank screens or unresponsive header buttons when working in a different browser or a private/incognito window?

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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