Hi @AdamS8374 we’re sorry to hear you feel this way! You are correct, there are some cases where chat support does ask users to call in. This is generally due to account security or in cases where a deeper level of troubleshooting may be needed. We do however always want to make sure our users are assisted. With that said are you still in need of help with your account? If so please reply to this post with any further information. We would be happy to help find the answers you may need or connect you to someone who can.
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