The Events 2.0 "Thank you for registering for.." Registration confirmed! email sent to the registrants lacks important details such as payment instructions. When "Pay by" : Check is selected, the Payment instructions: are not included in the Registration confirmed email. Also, the "Registration complete!" page lacks a print option.
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A product improvement that would be valuable for call volume and member efficiency purposes would be to allow for members to cancel their plans via self service. Attempting to cancel my current plan has become a frustrating process as I currently have spent over an hour on hold waiting for a representative to answer the phone. This creates a negative experience with constant contact and makes it difficult to recommend to others when this is the service provided from Constant Contact, otherwise I support and think the service provided is great. However feeling trapped waiting for a representative to cancel a membership has greatly effected my thoughts on the company.
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I've asked over and over that you stop the popup that asks if i'm still working. Sure if I haven't made a key stroke in say 10 or 15 minutes that might be appropriate. When I'm actively typing and working you should see that I'm working. It is incredibly annoying and disruptive to have that popup asking me if I'm working when obviously I have. Please correct this.
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Introducing our new Feedback area
Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams