A product improvement that would be valuable for call volume and member efficiency purposes would be to allow for members to cancel their plans via self service. Attempting to cancel my current plan has become a frustrating process as I currently have spent over an hour on hold waiting for a representative to answer the phone. This creates a negative experience with constant contact and makes it difficult to recommend to others when this is the service provided from Constant Contact, otherwise I support and think the service provided is great. However feeling trapped waiting for a representative to cancel a membership has greatly effected my thoughts on the company.
... View more