long support times

0 Votes
I have NEVER called when it's not a busy support day/time. Today I called at 1006 and was told the wait time would be less than 25 min. I called at 8:30 and wasn't told how long the wait would be, but it was more than 4 minutes. That's unacceptable. When is it not a busy support day/time. I'd like to call then.
3 Comments
Moderator
Status changed to: Functioning as designed
 
Moderator

Thanks for this feedback! We do have different messaging based on what time of day it is and how busy the system is so I am sorry you had trouble reaching us. We've had no wait time today if you are still needing to speak to someone or we're happy to help here. 

Moderator
Status changed to: Closed - No Action
 
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