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long support times

0 Votes
I have NEVER called when it's not a busy support day/time. Today I called at 1006 and was told the wait time would be less than 25 min. I called at 8:30 and wasn't told how long the wait would be, but it was more than 4 minutes. That's unacceptable. When is it not a busy support day/time. I'd like to call then.
3 Comments
Hannah_M
Moderator
Status changed to: Functioning as designed
 
Hannah_M
Moderator

Thanks for this feedback! We do have different messaging based on what time of day it is and how busy the system is so I am sorry you had trouble reaching us. We've had no wait time today if you are still needing to speak to someone or we're happy to help here. 

Hannah_M
Moderator
Status changed to: Closed - No Action
 
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