my information disappears

0 Votes

my information disappears

I enter the info and when I come back its not there and I have to put it in again - I was going to do the 60 free trial - so is the program useable on a 60 free trial, or not?
4 Comments
Moderator
Status changed to: More information needed
 
Moderator

HI @NancyP750

I am sorry to hear of this frustration. Once you sign up for a free trial the account is available for 60 days free for you to try out. Can you help with some details?

 

- Have you been able to sign up for a trial account? Or do you get the white page when you login?

- What browser are you working in? Do you have another browser you could try?

- Do you see any error messages?

- Has the account ever loaded for you?

 

Thanks!

 

Moderator
Status changed to: Open Questions
 
Moderator
Status changed to: Closed - Not Enough Votes