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phone robot

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phone robot

It is time to fix the phone robot and either eliminate it or get one that actually can recognize words.

1 Comment
CTCT Employee
Status changed to: Open Questions

Hi @BretL8,

Thank you for taking the time to provide your valuable feedback to the Community. I do sincerely apologize for this experience. I would like to dig a bit deeper here so I can pass your feedback along to the appropriate team. Was there a specific point within the interaction in which the automated system was not accurately recognizing what you were saying?