phone wait time

[JoeM0843]

I am in a TRIAL. I called for supoort wait time is estimated at 30 min. "Go look at our website while you wait" Not acceptable. At the very minimum you should have a call back option. wait times for support should never be this long I will be cancelling my trial.

[Frankie_P]

Hi @JoeM0843

We apologize for the wait time you experienced! Are you still in need of assistance with your account?

[Caitlin_M]

We apologize for the wait time you experienced. While we understand there may be occasional longer wait times, we adjust our staffing levels and review our inbound call volume. We will be closing this post for future commenting.