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suspension and calcellations

suspension and calcellations

When someone suspends or cancels and I click on their name, some of my notes disappear.  I want to be able to see the list from which that name comes from without having to download.  This is what I want:  someone unsubscribes, I click on their name and then I want to see all my notes.  Why are you folks going through the trouble of erasing some of my notes?  When I talk to your representatives, none of them can tell me why this happens?  I've asked you about this in the past, but you never get back to me.  Just this one inconvenience obliterates all of the other good services and communications that you provide.  C'mon, be brave enough to get back to me.

Dr. Joseph Belmonte

2 Comments
Moderator
Status changed to: Open Questions

Thank you for the feedback @JosephB89,

 

I had never heard of this issue before, so I just tested it in my account.  When I unsubscribed myself I was still able to see the notes on the contact profile screen.  Is this where you're seeing them deleted?

CTCT Employee
Status changed to: Closed - No Action

Thank you for letting us know about your feedback. At this moment in time we will be marking this as closed. If you do have further information you can share with us about this feel free to reach back out at any time.