very frustrated- no help!

0 Votes
I have called several times regarding the same issue, I have not received any calls back, have not received the help I need, was placed on hold for extremely long period s of time. If I do not get a call back today, I will cancel my service

HI @JaclynS24

I am very sorry for your frustrations. We don't have much of a wait today, just a minute or so at this time. I did look at the account and saw that we had a senior team member reach out on the 23rd but he was unable to catch you. Is there something I can help with here?

Status changed to: More information needed
Status changed to: Closed - No Action
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