very frustrated- no help!

[JaclynS24]

I have called several times regarding the same issue, I have not received any calls back, have not received the help I need, was placed on hold for extremely long period s of time. If I do not get a call back today, I will cancel my service

[Hannah_M]

HI @JaclynS24

I am very sorry for your frustrations. We don't have much of a wait today, just a minute or so at this time. I did look at the account and saw that we had a senior team member reach out on the 23rd but he was unable to catch you. Is there something I can help with here?