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wait times

0 Votes

wait times

The wait time to reach customer service is astronomical. 30 minutes to wait for a 3 minute conversation? Also, your errors need more information than just 'contact us'. The rep told me it was basically system maintenance that caused my email to not go out and just to resend. Couldn't a prompt say that?

1 Comment
Administrator
Status changed to: Closed - No Action

Thank you for the feedback, @MichaelK910 and I apologize for the wait time that you experienced when speaking to our Support team. I'm sorry that we weren't able to relay this information sooner so you could avoid a phone call but I appreciate you taking the time to tell us about your experience.