Looking for the latest product updates? What's new for Spring 2024 is now available!

wait times

0 Votes

The wait time to reach customer service is astronomical. 30 minutes to wait for a 3 minute conversation? Also, your errors need more information than just 'contact us'. The rep told me it was basically system maintenance that caused my email to not go out and just to resend. Couldn't a prompt say that?

1 Comment
Caitlin_M
Administrator
Status changed to: Closed - No Action

Thank you for the feedback, @MichaelK910 and I apologize for the wait time that you experienced when speaking to our Support team. I'm sorry that we weren't able to relay this information sooner so you could avoid a phone call but I appreciate you taking the time to tell us about your experience.

Updates
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
Upcoming Webinars
Mar 28
Making it to the Inbox in 2024: What’s changed and what hasn’t
2PM - 3PM EST
Announcements
What's New?

See the latest Constant Contact product release notes and updates.

Learn More