How do i change the unsubscribed email address

[GregS780]

How do i change the unsubscribed email address.

greg

[William_A]

Hello @GregS780 ,

Can you elaborate at all on what you mean? Is there a reason you wish to edit an email address that's been unsubscribed from you? Since email addresses are unique, their unsubscriptions are hard-coded for Compliance and legal reasons.

[GaryR9994]

Hi,  I have the same question - I'd like to change the unsubscribe email address to be the same as the "sent by" email address.

[Zoe_H]

Hello @GaryR9994,

Can you provide us with some more information about what you are trying to change? 

[KathyH1402]

I unsubscribed an email and now they want to be active and receive the newsletter

[William_A]

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.