Inconsistent Fonts

KentA43
Occasional Participant

Inconsistent Fonts

My members have noticed that the font is different on the sections with a photo versus with only text. I have double checked the font and size on every email that I create but it still happens. I've also tried different fonts to see if that would correct the issue (Arial rather than Tahoma). The font appears different on the sections with a photo - smaller, sort of compressed. Has anyone else noticed this? Anyone have a solution for it?

2 REPLIES 2
William_D
Moderator

Hello @KentA43 ,

 

It looks like the font in the boxes by the images has a line spacing of 1, whereas most of your regular text blocks have a spacing of 1.2. Before I started editing the CSCTEST_ version of your email, I saw that some of the text of the original's converted to a bluish hue, even in light mode instead of dark mode, when test sent. While I was troubleshooting the CSCTEST_, I noticed several other formatting issues and technical nuisances that typically only occur when a template has been copied so much that it has too much junk coding built up.

 

Ultimately, I'd recommend rebuilding your email template, or calling our general support team and working with them (or put in a request) to rebuild it. I'd also advise keeping the rebuilt one as a master template. This way you can copy directly from that master every now and then, or every time, to avoid running into this type of issue.

 

You can still use the template you already have, and simply go through and replace problematic blocks as needed (mouse over block, gear icon on the right, trash can, then drag over a fresh text/image/layout block). However older bits of the email that have been copied over-and-over may end up displaying similar formatting issues in editing and sendouts later on. Having a freshly made master template to copy directly from will ensure the copy's coding is as baseline pure as possible.


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William D
Community & Social Media Support
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KentA43
Occasional Participant

Interesting. I created this from scratch about a year ago using CC tools. I do copy the sections within the email for consistency but I don't do anything exotic. I'll start over and see if that resolves it. Thanks