Problems with resubscribes

Occasional Participant

Problems with resubscribes

I have been having trouble with people who accidently unsubscribe from our mailing list.  I call or email them to make certain they meant to unsubscribe and most of the time it was accidental.  I ask for their permission to resubscribe them and then I use the resubscribe function.  About half the time I get a message from them saying they never received the unsubscribe email and when I check their contact info it still shows them as awaiting confirmation.  How can we get this function to work properly.  I don't have the time to deal with this persistent problem by having to contact support weekly.


Hello @DavidB3432,


Thank you for reaching out to the Community! If they can't find the resubscribe email, you will have to send them a link to a Lead Generation Landing Page through a personal email so they can sign themselves up again. Thanks! 

Zoe H.
Community & Social Media Support

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