1 contact two lists

SOLVED
Go to solution
Participant

1 contact two lists

if I have two lists on my account: commercial and residential

and a contact is on both lists

will they get 2 emails if I choose to send a campaign to both lists?

1 ACCEPTED SOLUTION
Employee

Hello Janice, 

 

If you are scheduling the campaign to go out to the 2 lists at the same time your contact will only receive 1 copy of the campaign.  There are a couple of ways that someone might get 2 copies, just so you are aware, here they are: 

   - If you schedule the campaign to go out to each list separately (this would mean 2 campaigns).  In this instance because there are 2 different emails going at 2 different times, if someone is on both lists, they would get 2 copies.  

   - If you have 2 separate contacts with the same email address, essentially a duplicate contact, then they could get the campaign twice.  Please note that this is a rare occurrence to have duplicate contacts.  This cannot be done when importing a file of contacts or using the option to Add Names and Emails.  If you want to check if you have duplicates you can export your contacts.  

 

Hope this helps!  Let me know if you have any questions.  

 

 

View solution in original post

23 REPLIES 23
Occasional Participant

I have multiple lists and there is a possability that a single person may be on a couple different lists. Does anyone know if I decide to send a newsletter to more than one list if a person will receive it multiple times?

No matter how many lists a contact is on, only one email is sent. The contact will not receive it multiple times.


cathif wrote:
I have multiple lists and there is a possability that a single person may be on a couple different lists. Does anyone know if I decide to send a newsletter to more than one list if a person will receive it multiple times?

Unfortunately, I know that what Procrastinator says is incorrect. If you think of it, it makes sense that it's not correct. If you have, say, Mary one list A and B and you send to list A and B, she will get one from list A and one from list B. The program does not know if they are about separate things. Maybe that is the way Procrastinator has it set up: List A is about one thing and List B is about another in which case what he's experiencing would be a good thing.

Hello @SheilaG84. If an email is scheduled to send to List A and List B at the same time and a contact belongs to both lists, our system will only send to them once. In Procrastinator's case, they may have copied the email originally sent to List A and scheduled it to send to List B which would send to contacts who already received the original email. 

 

We have a few different resend options available, depending on what you were looking to accomplish with your email. Let us know what you're looking for and we'd be happy to provide some guidance. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I am incredibly discouraged. One of the reasons we use Constant Contact is because they can prevent people from getting duplicate emails if you have people on two or more lists and you only send one email. We have a customer who got a single email from a single send five times. Is this a way to charge for more names? Are the columns in our contacts not matching your formula when you search to ID and remove duplicates before sending? Is it something to do with old customer imports not being compatible with new? I am totally confused. Maybe we all just need one jumbo list or only put our customers in a single category and not any others. When I search the contact by email, the same person is listed with the same email as "4 contacts." This is one contact. Please explain what customers need to do for your system to merge instances of multiple contacts as 1 contact with access to different lists. It would take forever to do this manually. Delete and re-add? I have a feeling that we'll get a lot more complaints and unsubscribes in the next few hours -- but will the contact have to unsubscribe in 4 places? I think maybe if one email equals "4 contacts." Thanks for the clarification.

I know. Though I have never called a recipient to see what happened, I see what you are seeing. I know the company tells users that any one individual will not get the same email more than once, to look at what is going on in my system, people are getting the same email multiple times. To further confirm this, I saw that when I started really obsessing about people not getting the same one- making sure no one person was in two groups for instance - I did not see evidence that any individual got, for example, "Email 2" more than once. I don't think the problem is an easy as you suggest and if there is a fix, from what I've seen, no one in the company knows the fix. The only thing I can think of is that CC is trying to be incredibly transparent and is failing to go the extra step and say basically, "this contact is on two lists and could have gotten the same email twice." But your customer is the ultimate answer really. From what I've seen, the fix is to go through and make sure each person is only on one list at any given time. Really it's the most frustrating program I've ever used but if you just accept that it does not work the way they say it does, it's great.

Hi @SheilaG84 

 

We understand your concern and want to make sure you are having the best experience possible with sending your emails. However our system functions as previously mentioned in this thread. If you are sending a single campaign to multiple lists, our system is designed to only send the email to your contacts once. Though we have safeguards in place, multiple mailings can be sent if there is more than one contact with the same email address. These duplicate contacts can be created if they signs-up more than once through a plugin. We have also seen duplicate mailings caused by other factors such as: role addresses auto-forwarding to another, or even issues with the contact's mail servers or firewalls.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Merging contacts is the least of the problems with this system- it actually merges great. Sounds like your problem is not duplicates but that the program does not do what they think it does- not send the same thing to those that have gotten it.

Hi @JenniferK528 

 

Thank you for sharing these details here in the Community. I apologize your contact is receiving multiple copies of your email!  More than one contact with the same email address can cause them to receive your campaign multiple times. While our system can usually sort duplicate addresses, duplicates can be created if a contact signs-up multiple times through a plugin. In fact I can see you have different plugins connected to your account. To help troubleshoot this further and remove these duplicates, I have created a ticket with our upper level of support. A member of this team will reach out directly to you with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Thanks!!!!

I only sent an email to one list initially, now I realize it wasn't my most updated list and want to send it out again. I assume in this situation, the person would get it a second time, right?

But what I'd really like to know is how to merge lists. Both lists are from my customer data base and there's a lot of overlap. But I do regularly add and subtract from the source data, so I want to keep all the "subtracted" people on the Constant Contact list, but still ADD my new contacts.

Yes, if you send to one list, then later send to a second list, a person on both will get it twice.

When you upload, you can upload to an existing list, or two lists.

For example, on Monday we add all our customers from the weekend to a list of customers for that weekend. We also upload them to our regular list and most are already on the regular list, so it just adds the few that are not.

On Monday we send an email to that weekends customers, then we delete that list. They are not deleted from our regular list.
Employee

Hello Janice, 

 

If you are scheduling the campaign to go out to the 2 lists at the same time your contact will only receive 1 copy of the campaign.  There are a couple of ways that someone might get 2 copies, just so you are aware, here they are: 

   - If you schedule the campaign to go out to each list separately (this would mean 2 campaigns).  In this instance because there are 2 different emails going at 2 different times, if someone is on both lists, they would get 2 copies.  

   - If you have 2 separate contacts with the same email address, essentially a duplicate contact, then they could get the campaign twice.  Please note that this is a rare occurrence to have duplicate contacts.  This cannot be done when importing a file of contacts or using the option to Add Names and Emails.  If you want to check if you have duplicates you can export your contacts.  

 

Hope this helps!  Let me know if you have any questions.  

 

 

View solution in original post

I have many emails that are in multiple lists. Even though multiple groups are selected for an email campaign, I want each person/ email address to only receive the campaign once. That is NOT happening. For every group, that email address receives the campaign email. So if you were on 3 different groups and I send an email to all groups, you would receive that message 3 times. How do I correct this problem? Recepients are starting to complain.

 

Thanks!

Hello @BonnieS76. Even if your contacts are on mulitple lists, our system will only send the email once. We want to look into this further for you. Could you please email us at social_support(at)constantcontact(dot)com with the email addresses that are receiving multiple copies, the names of the campaigns that you had sent to them, and a reference to this post?


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

This doesn't seem to be the case right now. It used to be, but not lately. We are sending to multiple lists and a customer e-mail is in two or more lists and they are getting two or more e-mails from us currently. Please find a fix or help us stop the multiples from sending when we need to keep multiple e-mails in multiple lists. Thanks!

Hello @HalsHD,

 

Thank you for joining in with your question as well.  I took a look at your account, and it appears that some duplicate emails were manually added for a small number of your contacts. Those few contacts would be receiving multiple copies of the emails you're sending. I'll send you an email shortly with those duplicate emails listed.

For the vast majority of your contacts, and for all accounts in general, each unique email address will still only receive each email once, even if they are on multiple lists.


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Hello.

 

I must have email addresses on multiple lists for the campaigns I send out and individuals are receiveing two emails.

 

I was under the impression that even if an individual were to be on two different lists, they would only receive the email once as Constant Contact removed duplicated in the sending process.

 

Could you please clarify what is going on with this? Going through and removing duplicate emails myself would take way yoo long.

 

Thanks!

Hello @TraciP1. I see that you were able to chat with our Support team about this issue shortly after posting here and we were able to find a resolution for you. Was there anything else that we could assist you with? 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

What was the answer? It was not helpful that the answer was not given.

I was under the assumption that CC scrubbed the list so that in one campaign it would not allow for one email address to receive two emails....