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2 columns on iPhone 11, Outlook app

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Occasional Contributor

2 columns on iPhone 11, Outlook app

We've tested our email on multiple devices. Everything looks fine except newer iphones when viewing in the Outlook app. It displays in 2 columns, rather than making it one for mobile devices. Is there a way to fix this?

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Moderator

Re: 2 columns on iPhone 11, Outlook app

Hey there @JulieL54,

 

Thank you for reaching out to us. Is this post in relation to your earlier thread, or is it a new issue that's arising?

 

One thing to note about the iPhone Outlook app is that due to some recent changes made by Microsoft, the code that we use for mobile responsiveness no longer works for that particular setup. This is something that we're working with Outlook to resolve.

 

I'll make sure your case gets submitted to our engineers so you receive a response if and when there's an update. Unfortunately, I have no way of determining an ETA on a fix, as a lot of this relies on Microsoft's coding.

 

To somewhat alleviate the issue, I'd generally recommend adding a view as webpage link to the top of your email. 


William D
Community & Social Media Support

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