38 minutes on hold

New Member

38 minutes on hold

I have been on hold for almost 40 minutes....merely to cancel my account.  Really??!!

Constant Contact is spot on when I wanted to sign up or add service. 

What an annoying auto play,,, "don't hang up..." 

This leaves a bad taste in my mouth.

CTCT Employee

Re: 38 minutes on hold

Hello @JoanC373,


Thank you for reaching out to us.  I'm sorry to hear that you have had this experience.  We do strive for positive interactions, even when it comes to saying goodbye. I can see that you appear to have made it through and were helped.  I will absolutely pass along your feedback to the appropriate teams for review. Is there anything else we can do for you?


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