The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

38 minutes on hold

Highlighted
New Member

38 minutes on hold

I have been on hold for almost 40 minutes....merely to cancel my account.  Really??!!

Constant Contact is spot on when I wanted to sign up or add service. 

What an annoying auto play,,, "don't hang up..." 

This leaves a bad taste in my mouth.

1 REPLY 1
Highlighted
Employee

Re: 38 minutes on hold

Hello @JoanC373,

 

Thank you for reaching out to us.  I'm sorry to hear that you have had this experience.  We do strive for positive interactions, even when it comes to saying goodbye. I can see that you appear to have made it through and were helped.  I will absolutely pass along your feedback to the appropriate teams for review. Is there anything else we can do for you?

 


Briody_W
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured