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AUTO LOGOUT IS A **bleep**

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Occasional Visitor

AUTO LOGOUT IS A **bleep**

How do I prevent the automatic log-out? It's very annoying.

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2 REPLIES 2
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Employee

Re: AUTO LOGOUT IS A **bleep**

Hello @NevinL3,

 

Thank you for reaching out to us. I can definitely understand how convenient it would be to not have to log-in multiple time dues to inactivity. At this time the only way to avoid the automatic log-out is to not leave the account idle for a period of time. Although we do not have a way to cancel this, I'd be happy to track your feedback to the correct team for review, I apologize for any inconvenience this may be causing. Please let us know if there is anything else that you would to provide to us as feedback, we'd be happy to track it.

Tiago_R
Community & Social Media Support

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Moderator

Re: AUTO LOGOUT IS A **bleep**

Hi @NevinL3 

 

Thank you enough for your patience as we troubleshooted this experience. We have updated our system to that this experience will no longer happen. Please let us know if for some reason you are still being logged out when actively working in your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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