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Abide by your Terms & Conditions and Prohibited Content polices

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Abide by your Terms & Conditions and Prohibited Content polices

I was told my campaign for selling hemp flower, a federally legal agricultural product, was prohibited. After reading the Terms and Conditions, as well as the Prohibited Content (https://go.constantcontact.com/legal/prohibited-content), I found that my campaign was not prohibited at all and I abided by them 100%.  I did my due diligence prior to purchasing your service and wasted a day and a half building the campaign and uploading contacts. There were no rules that were violated, yet the customer service rep stated it was company policy not to allow hemp products for sale, even though our farm is licensed by the Department of Agriculture and has a physical location. All locations in which the emails were going openly admit hemp is legal there, both state and country. Hemp is not an illegal drug and said campaign didn't imply that it could treat, cure or prevent and disease or possess healing qualities that could be misconstrued. Our flower is being sold as an agricultural commodity, where the 2018 Farm Bill provides Federal protections for the cultivation, processing and interstate sale of said hemp.


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Moderator

Re: Abide by your Terms & Conditions and Prohibited Content polices

Hi @JaredS419 

 

Thank you for reaching out to the Community about your account. We truly apologize for any confusion there may be with the status of your account. While it appears you have already spoken with our Account Review Department, I did want to make sure your post received a response as well. Due to account security we are unable to go into your specific account details, but we can however speak on your industry itself. We are unable to offer services to users in the CBD industry that does not offer a physical Brick and Mortar store. Even though its not explicit, we also do reserve the rights to terminate services on accounts we consider problematic/high spam industries. In addition, through our Privacy Policy, Constant Contact reserves the right to prohibit the use of Constant Contact's products or services by any company or site in its sole discretion. If you have any further questions or concerns on this we recommend giving a call back into our Account Review Department directly. 

 

Frankie.P
Community & Social Media Support

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