I apologize for any confusion there may be with this charge you have received. Though we are unable to go into an account's billing details here in the Community, I can confirm your account is still under our free trial period. Is it possible there may be another account connected to your card? With that said, it's important to clarify email is not a line of support available for any of our support teams. Support agents like myself are also not be able to go over an account's billing details here in the Community or through chat. This is designed to help maintain account security. I apologize for any inconvenience this may cause. You can however contact our Billing Support directly by phone. One of these agents can take a closer look at the charge you have received, and help find the answers you may need.