Account Cancelled


Account Cancelled

I received an email to say my account was cancelled but I did not cancel it. Can you clarify if it is cancelled??

I cannot call international numbers (in Ireland) and requested a call back Monday but have not received it yet.




Hi @user66887 


I apologize for any confusion this email may have caused. I have taken a look at your account and can see this disable was put in place by our Account Review team. For your account security we are unable to go into any details on this here in the Community as this is handled by our Account Review Department. At this time they are currently only available by phone. I have however followed-up with this team on your callback request. One of these support agents will follow-up directly with any further information.

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.