Account Cancelled

user34351 · ‎12-02-2019

My account was cancelled, but I did not request to cancel it. When I try to call customer support they ask for a telephone number but I never associated one with my account, so I'm not able to get into contact with anyone.

Frankie_P · ‎12-02-2019

Hi @user34351

I apologize for any confusion the status of your account may cause! I have taken a look and can see this disable was put in place by our Account Review. At this time this team is however only available by phone. Are you able to connect with our Account Review Specialists at the numbers listed here?

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

user34351 · ‎12-03-2019

No, I'm not able to reach anyone by phone since the automated message asks for a phone number associated with my account first, and I never set up a phone number.

Frankie_P · ‎12-03-2019

Hi @user34351

What is the number you are calling? Does calling our Account Review directly at 866-433-8499 ask for a phone number as well? If you are still unable to connect with this team after calling into that number please let us know. We would be happy to set up a call back ticket with this team. These tickets can however take 48-72 business hours for a turnaround as we are an incoming call center.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.