Account Charge

AlisonZ94
Participant

Account Charge

My account was charged and I don't even have a current card on file. How did that happen?
1 REPLY 1
William_D
Moderator

Hello @AlisonZ94 ,

 

It looks like the same card used in last year's prepayment was also used in this year's. If you need to update your account's payment info, you can do so from within the My Account page. If a card that isn't associated with an account of yours was charged by us, I'd recommend calling our Billing team so they can securely look up the card info and see if there's any other accounts it'd be connected to.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.