Account Hacked

EricaM321
Participant

Account Hacked

My account was hacked.  Someone imported almost 5,000 contacts and then sent a campaign.  It is Sunday and I am unable to get in touch with anyone.  I already changed my password - and recommendations on what to do?

5 REPLIES 5
Zoe_H
Employee

Hello @EricaM321,

 

Thank you for reaching out to the Community! I do apologize that this happened and it is great that you updated your password. You may also want to update your username, and contact our Account Review department that is available today for more information. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Thanks Zoe.  I changed my username also- thanks for the suggestion.  When I call the number in the link, it says that no one is in the office today.  Any idea who else I can call?

Hello @EricaM321,

 

I will get in touch with that department and have them contact you as soon as possible. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

No, my bounced email problem has not been fixed. I sent nearly 1600 emails yesterday and again today, each time about 1200 were bounced. These are emails that I have used many times before and, unless they have been corrupted, while in the care of Constant Contact, I know they are valid.

 

Please tell me exactly what happened and how you are going  to fix it.

 

 

 

Hello @JohnC05197,

 

Unfortunately, it isn't an error on our end when an email bounces. We don't control when emails bounce, we just receive the message from the Internet Service Provider. Please click here to see the reasons for bounced emails and what we recommend you do with them. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.