Account Review During Off Hours

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Occasional Contributor

Account Review During Off Hours

Easter weekend is a major weekend for my businesss.  Suddenly, there is an 
"Account Review" freezing my emails during the weekend but Constant Contact representatives are only available Monday-Friday.  That is not fair AND poor business practices.  I pay a lot of money upfront for this service and the courtesy of a review system that does not interfer with scheduled emails should be part of the consideration in retaining customers.  I after conducting this "account review" tomorrow, I am seriously considering moving my mailing list to another provider.

 

1 REPLY 1
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CTCT Employee

Re: Account Review During Off Hours

Hello @Tatia,

 

I am so sorry about the troubles you experienced this weekend being unable to send. I can understand the importance of getting an email out for Easter weekend and the affect it has on your business. I see that you got in touch with our Account Review team and that your acount is no longer in review. I will be sure to pass along your feedback about having support for this over the weekend. Please let us know if there is anything we can assist you with.

Hayley L
Community & Social Media Support

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