Account Review

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Occasional Contributor

Account Review

Hello, I'm from Brazil!

 

My account is under review since last week and I'd like to know how long it takes to get available again to send emails. Our company work with e-commerce and we need it urgently.

 

I can't get in touch with an Account Review Specialist.

 

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5 REPLIES 5
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Moderator

Re: Account Review

Hi @OficinaDeTextos

 

I apologize for experience you've had contacting our support! I took look at your account and can see this hold on your account was removed. Please let us know if there is anything else we  can assist with in the meantime.


Frankie.P
Community & Social Media Support

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Regular Visitor

Re: Account Review

What does this mean?

Account review?

What is actually being done here?

Why cant you review the account, whilst we continue to work on it?

 

Frustrated Fiona

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Moderator

Re: Account Review

Hi @NexiaSABT 

 

These are great questions! An account review means there's an aspect of your account that has been flagged by our Compliance team. The reason an account review can be triggered can vary based on the account. While under a review you can continue to work in your account with the exception of sending your campaigns. If you have any further questions on this process please contact our Account Review Department directly. These agents can help find the answers you need and go through the necessary steps for the review you are currently under.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Regular Visitor

Re: Account Review

Hi Frankie

 

Thank-you for the response. But the whole purpose of our account with Constant contact is to send out bulk emails. 

What seems to be the problem?

The account review dept is not working. I have tried all the UK numbers, which say they no longer work, as the time delay difference with USA and Aus is pointless. ( have left voice messages there too ) 

Please can you advise how long this will take to rectify?

Thank-you

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Moderator

Re: Account Review

Hi @NexiaSABT 

 

Thank you for sharing these details. I can understand how important it is to easily send your emails and contact our Support. So I'm sorry this has not been the case for you and your account. The good news is this hold has been removed from your account. Do you still see a notice in your account saying you're under a review? You should be all set now.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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