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Account cancelled

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Occasional Visitor

Account cancelled

Recently my account was cancelled. My question is why is it cancelled and what will happen to the money which was charged to me while making account. Even after saying that nothing will be charged until the trial period. Now the account is cancelled from the constant contact and my account is just 6 days old. I am not able to reach anyone even thru chat or even thru call. Tried calling to uk India & canada office but it just says that the number is invalid. Please help me find a proper solution. Thank you
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Moderator

Re: Account cancelled

Hi @user336750 

 

I apologize for any confusion there may be with the status of your account. I have taken a peek and can see your account was disabled by our Account Review Department. Because of this we do recommend speaking to this Account Review team directly for any further questions or concerns you may have. However if you are unable to easily connect with that team we can submit a call back request on your behalf. We ask that you email us at social_support(at)constantcontact(dot)com from a verified account email address with your username, contact name, phone number, and email address.

 

Please keep in mind these call back requests do have a turnaround of up to 48 business hours.


Frankie.P
Community & Social Media Support

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