Account switech to Trial

[MichelineH7]

Hi,

I run holiday campaigns.  I haven't used my account since January.  Constant Contact took payments out of my account for the last three months but it no longer recognizes my user id and when I logon using my email address, it says my Free Trial has expired and wants me to pay for a subscription.  Apparently, your billing department considers my account open since I've paid the monthly subscription for the last three months.

If I have to create a new account then I need a credit for those months I paid for but wasn't able to use the service.

[Adelina_R]

Hello @MichelineH7 

It looks like you have two account with Constant Contact. One is a expired trial and the other is a open paid account. You may using the wrong username when attempting to log in. Here are some other things to try as your username if you do not remember.

• Email Address
• Business/Company Name
• The first portion of the Email Address (what is before the @ sign)

If these still don't work I recommend calling into our support team to recover your account details.

[TheCollectorsHub]

Thank you!  That was the problem.  I looked up the a billing email and found that I was using the wrong email address to logon.  I'm logged in now and everything look just fine.  Thanks again for the quick response.

[Zoe_H]

Hello @TheCollectorsHub,

I am so happy we were able to help! Have a great rest of your day.