Active automatic email campaign not sending

Regular Participant

Active automatic email campaign not sending

I've set up an automated series and a new client has been added via a Wordpress Constant contact form.  I can see they have been added to the list in CC - but it is not sending the first email.  How can this be fixed please?

6 REPLIES 6
Moderator

Hello @MonicaF760 ,

 

We're sorry to hear you're running into some issues with your automated emails triggering. Would you mind sending us the link for the webpage where your form is located? That way we and the integration team can take a closer look.


William D
Community & Social Media Support

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Hi,no it's not resolved as yet.  Nate is looking into it also.  Clients are being added to the list but the automated series is not being sent.  I appreciate any help. 

Sorry, this is the page with the form. https://dancesportkingdom.com.au/contact-us/

 

The first on the page is via a Wordpress Plugin, the one below is an inline form. CC suggested that I use the inline form as it would work better - but it does not work either.  I prefer the appearance of the inline form, but as I can't redirect the inline form I'd prefer to use the plugin.

Hi @MonicaF760 thanks for following up with these details. I can see you do have an open ticket with our upper level of support for further troubleshooting. A member of this team will contact you directly with any updates. I also would recommend responding to that email thread with any further questions or details you may have on this.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi - I am still having issues with the form not triggering the automated email.   

 

I would prefer to use the Wordpress widget form than Inline form as I can then redirect after it's been fille din to a new url (which I can't do on the inline form).  My current issue is when I create a form in the Constant Contact widget in Wordpress - Im adding the "Associated list and saving it but it is not saving.  

Hi @MonicaF760. To confirm, does the list you were trying to add to your form exist in your Constant Contact account? Was this list ever deleted? Does the form creation page show as "No List Selected"? If you could include a screenshot, that would be very helpful for us.


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.