Add-On

MalteH · ‎11-15-2019

Hey team, it started off great, I designed my first newsletter, had a great call with you. Then I clicked on a link to see what it looks like in other browser - an bam before I could understand what happens I got charged 10$ for an Add-On. That sucks! I did not want this. Closed the tab right away. Still showed up as cost. Can you please re-emburse me? Thanks

Frankie_P · ‎11-15-2019

Hi @MalteH

It sounds like you're activated our Inbox Preview feature! This is an add-on service that allows you to see how your email displays in the top five email clients. However you are correct, it does come at a $10 monthly charge. I apologize for any confusion this may have caused. I have also submitted a case to our Billing Support so this feature can be removed and refunded from your account. Please let us know if there is anything else we can assist with in the meantime.

Frankie.P
Community & Social Media Support

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