Add attendees after registration has closed

Occasional Participant

Add attendees after registration has closed

Is there any way to add attendees to a closed registration? I had a handful of people just show up and now I'd like to update the registration list to reflect the accurate attendees.

19 REPLIES 19
Employee

Hello @ClarissaW,

 

Thanks for reaching out to us on the Community. To answer your question, yes. You can manually add registrants after the event has closed, as long as it is within 30 days of the event. You would go to the event dashboard and can register them there. You want to be sure you have an email address to list for each registrant because it is required during the registration process. I hope this helps!

Hayley L
Community & Social Media Support

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Occasional Participant

@Hayley_L,

I'm not finding that this is an option. My registration closed yesterday for an event I held this morning and as of this moment, every time I try to manually register someone, I'm told registration is closed and the event is over. Thoughts?

Hello @TamaraK050. I'm sorry that you were having difficulty manually registering those who attended your event. I went into your account and I experienced the same issue that you were seeing. I spoke with our upper level of support and they want to further investigate this for you to see why you were not able to manually register your attendees after the event was closed. They will be reaching out to you within 3 business days as this gives them time to research the issue further and they will contact you at the contact email on your account. I apologize again that you were experiencing this issue but we will definitely look into this for you!


Caitlin M.
Community Manager
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Occasional Participant

Thanks!!

Occasional Participant

We are also having this occur and in the past we were able to make the updates after the event close. Can you please ask someone to look at our account as well?

 

The other part of this is the auto response after the event closes - is there a way to shut that off so that when we manually add the walk-ins from the event to the eventspot they do not received the "thank you for registering" but WILL receive any other event communication we have sent out?

 

Thanks

Hello @KatieS187. I'm sorry that you are also having trouble trying to manually register someone. I see there are a few recent events in your account and I wasn't sure which event this was happening in so we can troubleshoot further. Could you please email us at social_support(at)constantcontact(dot)com which your username, a reference to this post and the name of the event where you were unable to manually register an attendee? Thank you!


Caitlin M.
Community Manager
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Frequent Participant

We have this same issue. I cannot register anyone now that the event has ended. Plus I want to make sure the autoresponse is not sent to the attendee. Help, please!

 

Update: I'm able to use the tip above (adding to the URL) but I want to be sure the autoresponse is not sent out before I register anyone. Anyone have an answer?

Hi @BrendaM37,

 

Thanks for reaching out to the Community!   Are you referring to the automatic registration confirmation email that goes out when someone registers, or do you have another autoresponder set up?

 

 

 

Donna_P.
Community & Social Media Support

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Frequent Participant

Yes. I tested it by registering myself, and I received a confirmation that I had registered for the event. I wouldn't want a guest to receive that.

 

In my case, there was only one couple - and it turns out I don't have their email.

 

But in the future, after the event, I'd like to be able to register guests who attended but didn't register without them getting that notification. Thanks!

Hello @BrendaM37

The Confirmation for an event registrant will send out automatically to any new registrants. This includes those who are added after the event has closed. Under the event settings tab you can edit the text of this message. If you have any further questions do not hesitate to reach out. 


Liz_M
Community & Social Media Support

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The option to edit the registration notifications is grayed out. There needs to be a way to turn this off - or even edit it. I can only change the registration form (which is not what I need to do) and/or change the landing page.

 

I'd also love to be able to register people for the event even if I don't have their email address. 

 

Thanks for your help!

 

 

 

notice after event.jpg

Hello @BrendaM37,

 

Thank you for the feedback!  That's exactly the kind of information we need to be able to pass on to our design team, so that they know what kind of features people are wanting and needing.  I'm adding your comments to both of those requests now!  If you have any other advice on how we can improve the product, please feel free to let us know!

 


Aaron_H
Community & Social Media Support

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Frequent Participant

Thanks for the feedback.

Thought you should also know that there is no "Accepted Solutions" option available. See the attached screenshot.Screenshot (3).png

Hi @BrendaM37

 

The "Accepted Solutions" button is only viewable to the original poster in a thread. This is why you do not see the option - because you are creating a comment on this thread and not the original post. I apologize for any confusion not seeing this button may have caused!


Frankie.P
Community & Social Media Support

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Occasional Participant

Hello - we are experiencing the same issue. We would like to add some walk-in attendees to our list for the event in Constant Contact - but the system does not give us the option to register someone after the event has closed. Any assistance would be appreciated!

Hello @HeatherT26188,

 

Welcome back to the Community! Thank you for reaching out in regards to the Registration issue. We have identified an issue with the registration and there is a workaround we would like to try. Would you mind emailing us your username and the name of the event to Social_support(at)constantcontact(dot)com?

Thank you!

 

Desi_B
Community & Social Media Support

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Participant

We have some on site registrations that we need to add to our event.  the dashboard option does not work.  is there a way to add them?

Hello! We had this same issue and the Constant Contact help desk gave us this fix:

 

If you add this text to the end of the URL that comes up when you click on 'Register someone' from the dashboard, it will reload the page and allow you to register someone after the registration has closed.

 

&condition=SO_OVERRIDE

 

So be sure that the very end of the URL for that registration link looks like this: '=&c=&ch=&condition=SO_OVERRIDE'

 

Good luck!

Hi @MicheleM430,

 

Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. I will like to look into this further for you and try a possible workaround to see if we can get your attendees to register for your event. Please email us at social_support(at)constantcontact(dot)com with the Event title and a reference to this post. Thank you.

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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