Add content creators

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No one is getting emails when trying to send content creators/account managers an invite. Now the Copy URL option is missing to send directly. Please advise.
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Hello @JeffF195 ,


To clarify, are you trying to add additional users to have login access to your account? If so, and they're not receiving the invites - even in their spam/junk folders - you may need to look at safelisting us in your organization's network security to ensure those invites aren't getting blocked. There isn't a "copy URL" option for user role invitations as they're coded specifically for the accounts and new users' email addresses.


For more info on adding users


If your issue is simply others not receiving your regular emails, then there's some deliverability troubleshooting you can go through. Regular emails' permanent URLs are available on their reporting pages' Details tab, and through the pop-up More menu on the My Campaigns page.


Here are some general best practices for deliverability.


Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).


If you'd like to learn more about safelisting, and what it entails:


Safelisting domains in a security system


Safelisting email addresses in an email client or security system


If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

William A
Community & Social Media Support