Add the TikTok icon to email campaigns

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ColeenF0
Participant
0 Votes

Hi! I don't see the tiktok icon to add to email campaigns. I only get the options to add 6 icons total but I think more are available. Can someone please assist?

 

Thanks!

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William_A
Administrator
0 Votes

Hello @ColeenF0 ,

 

Based on the testing I did in your account, the main email template you've been sending out is still using the old 3ge builder (distinguished by the big orange continue button in the top-right corner), which won't have the TikTok icon available. 

 

For your account at this time, you'd need to select a template that's on the Cross-Platform Editor (CPE) builder, or just recreate the template from scratch. Once you're on a template that's using the CPE, TikTok will be an available option for the social button block.

 

See also:

Making the switch from 3ge to CPE


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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2 REPLIES 2
William_A
Administrator
0 Votes

Hello @ColeenF0 ,

 

Based on the testing I did in your account, the main email template you've been sending out is still using the old 3ge builder (distinguished by the big orange continue button in the top-right corner), which won't have the TikTok icon available. 

 

For your account at this time, you'd need to select a template that's on the Cross-Platform Editor (CPE) builder, or just recreate the template from scratch. Once you're on a template that's using the CPE, TikTok will be an available option for the social button block.

 

See also:

Making the switch from 3ge to CPE


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
ColeenF0
Participant
0 Votes

Thanks for your help!