William-
Thank you for your response and time in addressing my issue.
I understand that these auxiliary tools are not built or maintained by CC, but honestly that is something I shouldn't be aware of.
From an end-user perspective, they should all fully integrate as much as possible, and not directly conflict with each other.
Having incompatible parts that argue with each other creates fragmentation that can be very frustrating to work with and has a tendency to drive business away.
Having one support team tell me that they're unable to help and that I need to contact a different support team is rather tedious. I'm a busy guy. I don't have time for the multiple calls I've had with Website Builder support or time to write long replies like this. But I'm taking the time anyway because I believe this is important for me, and potentially for other CC users.
I understand that the website builder is intended for those who can't or don't want to code. To that end, it's a very good tool in many ways. But if we as users are trying to build our businesses with these CC tools, why is such a simple, basic website feature overlooked? One that, as CC's SEO tool points out, is very important to internet search traffic?
It's literally just <H1> </H1> on the back-end.
Dealing with the Website Builder support team has been a giant pain. They're very polite, but repeatedly misunderstand the specifics of my inquiry.
I understand that their service may not currently have the feature, but they should be fully capable of adding such a feature. Unless they fired all their employees except for the customer service team? Seems unlikely.
There are a number of ways that Website Builder could seamlessly integrate H1 headers into their service. For example:
- Add a Page Section called "Page Heading" that is simply a text field tagged H1
- Add an H1 checkbox next to certain Page->Section->Elements->Title text fields that allow Title text to be upgraded to H1
- Create a threshold of text size that will automatically tag it as H1. For example, if enlarge text to 130%, it automatically gets tagged as H1.
Ultimately, all of these auxiliary services fall under the Constant Contact banner. The logo is everywhere, and any performance very directly reflects on the Constant Contact brand.
The issue CAN be resolved through the right channels. I'm doing all I possibly can as an end-user.
The question is, is this important to Constant Contact, or is it a "meh" situation?
Clarification: I realize that some of my reply can sound condescending or overly critical- and I apologize if it does. That is not my intent.
I'm not a professional in any of the fields my request covers- I'm simply a fairly smart, frustrated guy. So I may be wrong in my assertions.
My intent is to offer constructive criticism about an apparent blind spot to encourage improvement in a service that I've come to appreciate greatly. Constant Contact has been great for me and my business in many ways, and I would love to continue to use it as I scale up in the future instead of being forced to go elsewhere over minor oversights.
