Adding Users to Our Account

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FAMU-FSU_MarketingCommunication
Occasional Participant

I am trying to add an eighth user as an Account Manager. I count seven users right now. I should be able to add two more users, correct? We are allowed 10 users per our subscription, yes?  -Laurie Herring

1 ACCEPTED SOLUTION
William_A
Moderator

Hello @FAMU-FSU_MarketingCommunication ,

 

Are you getting a specific error when you try to add the new user? If the issue is with their email address already being in-use, they'd need to login to the account where that email address is their username, change the username, and then you can add them as a new user. Otherwise I'm not seeing anything in your account that should be preventing additional users from being added at this time.


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William A
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

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1 REPLY 1
William_A
Moderator

Hello @FAMU-FSU_MarketingCommunication ,

 

Are you getting a specific error when you try to add the new user? If the issue is with their email address already being in-use, they'd need to login to the account where that email address is their username, change the username, and then you can add them as a new user. Otherwise I'm not seeing anything in your account that should be preventing additional users from being added at this time.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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